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Do you own your own datacenter?
 Add date:2006-08-19 Hits:11

Do you own your own datacenter?
Yes we own our datacenter.

Where are they located?
It’s located in Karlsruhe, Germany In addition we have facilities in New York City and New Jersey

 

Do you offer 24/7 support?
Yes we offer 24/7 support.

Do you have technicians present 24/7 or 9-5 M-F?
Our datacenters are staffed 24/7. Being present in quite a few timezones is a great asset in having the necessary expertise on hand in non-server related questions as well.

What is your average turn-around time on a support ticket?
We generally aim to have an answer to all of our customers questions within 24 hours or less.

Do you charge your clients for support? If so, please explain.
No!

Do you offer a money back guarantee?
Yes, we offer a 90-day money back guarantee.


 
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