Personally my customer service with DH has been great, they've been very responsive and helpful.
The spam filter is useless (as it's too old) but you can install the newer version yourself if you wish to tackle on SSH.
Just as an example, one of my customers gets 100-125 spam messages a day (yeah i know it's a lot but it's a long established business with the spam to go with it) and spamassassin will catch about 25 additional. I guess 25% is better than nothing. On updated versions only about 10 messages get through the filter.
Speed for static HTML has never been an issue, PHP is somewhat slow but god forbid you include mySQL.. you'll increase even a basic query to atleast a full second if not more where otherhosts would be around 100ms.
This adds up and pisses customers off. So basically i've switched any business/commerce sites off of DH until/if issues get resolved.
Overall DH is great for personal sites, can't beat the price for what you get.
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