Mobile Plans

Definitions:

• SmartInternet

  – The inclusive Internet bundle of the offer can be used to access data on both Telkom Mobile’s and MTN’s Network.

• SmartInternet Promo

  – The inclusive Internet bundle of the offer can be used to access data only on Telkom Mobile’s 3G/LTE Network

• SmartInternet Saver

  – The inclusive Internet bundle of the offer can be used to access data on both Telkom Mobile’s and MTN’s Network. The out of bundle services e.g. SMS and Voice calls will be consumed from the airtime balance, thus subscribers must top up with airtime to consume out of bundle services e.g. SMS and voice calls.

• SmartInternet Saver Promo

  – The inclusive Internet bundle of the offer can be used to access data only on Telkom Mobile’s 3G/LTE Network. The out of bundle services e.g. SMS and Voice calls will be consumed from the airtime balance, thus subscribers must top up with airtime to consume out of bundle services e.g. SMS and voice calls.

• Telkom Mobile Internet Bundle

  – Telkom Mobile Internet bundle can be is used to access data only on Telkom Mobile’s 3G/LTE network.

• All Networks Internet Bundle

  – All Networks Internet bundle can be is used to access data on Telkom Mobile’s and MTN’s network

• MAC address

  – Stands for "Media Access Control Address,” A MAC address is a hardware identification number that uniquely identifies each device on a network. The MAC address is manufactured into every network card, such as an Ethernet card or Wi-Fi card, and therefore cannot be changed.

General Terms and Conditions

• Telkom Mobile subscriber terms and conditions apply (full details on www.8ta.com).

• The service application process will only commence on the presentation of necessary supportive documentation.

• All prospective subscribers shall undergo credit vetting process before provisioning of Telkom Mobile’s data offers.

• RICA shall apply.

• A SIM and connection fee shall apply.

• The offer is available at selected Telkom Direct Shops, Telkom Mobile Flagship Stores and Telkom Express Stores, please click here for locations of stores http://www.8ta.com/get-it/ . The offer is also available at selected Nashua Mobile stores and Altech Autopage Stores.

• A compatible 3G and LTE device is required to use Telkom Mobile’s 3G and LTE network respectively. The maximum speed that can be experienced by the subscriber is dependent on the speed specification of the device.

• An LTE modem/router that is compatible with the 2300MHz band will be required for the subscriber that wishes to experience the LTE speeds on the Telkom Mobile offers.

• 3G and LTE Data modems and routers that support download speeds of up to 7.2Mbp/s and up to 21Mbp/s will be available in store. The device speed has an impact on the network speed experienced by the subscriber.

• LTE access is limited to availability of LTE network coverage.

• Subscription to SmartInternet Promo offers and Telkom Mobile Internet Bundles is subject to Telkom Mobile’s 3G/LTE network coverage and network availability. The service is a best-effort service and no guarantees are provided on availability or throughput.

• The inclusive data bundle for SmartInternet Promo and SmartInternet Saver Promo offers, Telkom Mobile Internet bundles-Once-Off/Recurring and Telkom Mobile Night Surfer Bundle can only be used to access data on Telkom Mobile’s Network. These Internet bundles cannot be used to access data on MTN’s network and the subscriber must check that Telkom Mobile’s 3G/LTE network coverage is available where the data bundle will be used. To check where you can use the Telkom Mobile inclusive, Telkom Mobile Internet bundle–Once-Off/Recurring and Telkom Mobile Night Surfer bundle please click on this link: http://www.8ta.com/coverage/ or SMS the address (Street name and surburb) where you will be using the service to 43482 to confirm Telkom Mobile’s 3G/LTE coverage.

• If you are subscribed to SmartInternet Promo offer and you do not have an All Networks Internet bundle Once-Off or Recurring bundle then the Out of Bundle rate of R0.30/MB will apply if you are connected to MTN’s network.

• If you are subscribed to SmartInternet Saver Promo offer and you do not have an All Networks Internet bundle Once-Off or Recurring bundle then the Out of Bundle rate of R1.00/MB will apply if you are connected to MTN’s network.

• Telkom Mobile shall not be held responsible for failure to access Internet at locations where Telkom Mobile does not have coverage and the service experience may change from time to time.

• The inclusive Internet bundle for SmartInternet and SmartInternet Saver offers, All Networks Internet Bundles- Once-Off/ Recurring can be used to access data on both Telkom Mobile and MTN’s networks.

• Telkom Mobile shall endeavor to ascertain that 3G/LTE coverage is always available where Telkom Mobile claims to have 3G/LTE coverage.

• Data balance of inclusive Internet bundles for SmartInternet, SmartInternet Promo, SmartInternet Saver and SmartInternet Saver Promo offers will not carry over to the following month but will expire at the end of the month.

• Telkom Mobile and All Networks Internet bundles - Once-Off and Recurring are valid until the end of the following calendar month from date of activation.

• The Telkom Mobile Night Surfer Internet Bundle can only be used to access data on Telkom Mobile’s network only between 11p.m. and5 a.m.

• The out-of-bundle rate of R0.30 will apply for SmartInternet and SmartInternet Promo offers.

• The out-of-bundle rate of R1.00 will apply for SmartInternet Saver and SmartInternet Saver Promo offers.

• SmartInternet Saver and SmartInternet Saver Promo subscribers similar to pre-paid subscribers must have minimum airtime balance to consume out of bundle data usage and services.

• Telkom Mobile is not liable for any loss or damage to your property or equipment arising out of the provision, installation or maintenance and use of the Telkom Mobile’s 3G/LTE service.

• Telkom Mobile will not incur any liability whatsoever for any loss or damage as a result of any use, authorised or unauthorised, resulting from virus attacks, security vulnerabilities, and loss of information.

• Prices include VAT. Normal voice services are enabled on data offers at R2, 75 per minute on a per second billing, with the exception of emergency services (10111, 10177 and 112) and helpdesk (081 183) which are free.

• SMS is enabled for normal usage, notification and balance enquiry.

• Contract subscribers will only qualify for Free Unlimited Wi-Fi every month if Free Unlimited Wi-Fi access is specified as a feature of the offer. The following offers do not qualify for Free Unlimited Wi-Fi service by default but are eligible to purchase Telkom Mobile’s Wi-Fi Ad-hoc Bundles:.

  New Offers
  SmartPlan 50
  SmartSaver 50
  SmartInternet 250MB
  SmartInternet 750MB Promo
  SmartInternet Saver 250MB
  SmartInternet Saver 750MB Promo

  Voice
  Contract 1	Smart Contract 1	Saver 1
  Contract 2	Smart Contract 2	Saver 2
  Contract 3	Smart Contract 3	Saver 3
  Contract 3 PLUS	Smart Contract 3 PLUS	Saver 4
  Contract 3 S	Smart Contract 3 S	Saver 5
  Contract 4	Smart Contract 4	Saver 6
  Contract 4 S	Smart Contract 4 S	Saver 7
  Contract 7 S	Smart Contract 7 S
  Contract 10 S	Smart Contract 10 S
  Contract Basic S	Smart Contract BAsic S
  	Unlimited Voice

   

  Data
  Internet 1	Internet Saver 1
  Internet 2	Internet Saver 2
  Internet 3	Internet Saver 3
  Internet 4	Internet Saver 4
  Internet 5 Promo	Internet Saver 5
  Internet 6
  Internet 7

• Free Unlimited Wi-Fi for qualifying offers or deals will be allocated as follows:

  • Free Unlimited Wi-Fi with a Fair usage cap of 10GB per month shall apply. The Free Unlimited Speed shall be throttled to 128kbps if a subscriber reaches a data usage of 10GB via Wi-Fi access before end of the month. The speed shall be reset to normal speed at the beginning of each month.

• Telkom Mobile Wi-Fi Ad-hoc bundles can be purchased by dialing *180# or by accessing Self Service Portal at www.8ta.com/login

• The following are the Telkom Mobile Wi-Fi Ad hoc Bundles that shall be available for purchase by all Telkom Mobile subscribers:

  • Telkom Mobile Wi-Fi 30 minutes

  • Telkom Mobile Wi-Fi 60 minutes

• The Wi-Fi access countdown for the Telkom Mobile Wi-Fi Adhoc Bundle shall commence once the Wi-Fi adhoc bundle is purchased and the countdown shall continue even though the end user has stopped accessing data via Telkom Mobile’s Wi-Fi network. The countdown shall continue until the 30 minutes or 60 minutes cap is reached, then the subscriber shall subsequently have no access to Wi-Fi and shall be disconnected. The subscriber shall be required to purchase another Telkom Mobile Wi-Fi adhoc bundle to continue using the service.

• Subscribers on Data offers which qualify for Free Unlimited Wi-Fi service can also link a MAC address of a secondary device e.g. laptop via Telkom Mobile’s Self Service Portal (http://www.8ta.com), to the Cellphone number that qualifies for Free Unlimited Wi-Fi. The linked device will be able to access Wi-Fi service. Only one device will be able to access data via Wi-Fi access at a time.

• Wi-Fi access is limited to Telkom Mobile Wi-Fi Hotspot areas.

Migrations

• Upward Migrations

  • An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher subscription than the existing package, during the fixed term portion of the agreement.

  • The subscriber may upward migrate without any penalties at any time during the fixed term agreement.

  • The subscriber shall retain any balance of the Once-Off Internet bundles at time of upward migration.

  • The subscriber shall continue with the existing contract agreement, and shall not be considered to have entered into a new contract agreement based on the migration request.

  • Subscribers who are subscribed to old offers can migrate to the new broadband offers.

  • Upward migrations are limited to one instance per calendar month only.

• Downward migrations

  • A downward migration refers to the scenario when the subscriber wishes to move to a package of a lower subscription than the existing package, during the fixed term portion of the agreement.

  • The subscriber will be liable to pay a migration fee for a downward migration, which will be determined at the time of requesting the migration.

  • The subscriber shall retain any balance of the Once-Off Internet bundles at time of downward migration.

  • Telkom Mobile shall, as a downward migration fee, recover the difference in handset subsidy between the original and the newly selected packages as well as a R400 incl. VAT administration fee.

  • The subscriber shall continue with the existing agreement, and shall not be considered to have entered into a new agreement based on the migration request.

Early Terminations

• Early terminations refer to scenarios where the subscriber wishes to terminate the agreement prior to the agreement expiry.

• The subscriber shall be liable to pay an early termination fee. The early termination fee will be calculated at the time of requesting the early termination.

• Telkom Mobile shall, as an early termination fee, recover R800 administration fee and also recover the device subsidy for the remainder of the contract term.

Service Conversions

• This refers to scenarios where a subscriber wishes to change from a post paid account to either a hybrid account or a pre-paid option.

• Early termination shall be applicable, but the subscriber shall be permitted to retain the originally assigned mobile number allocated to him, or ported over by Telkom Mobile.

Internet Bundles- Once-off/Recurring

• SmartInternet, SmartInternet Promo, SmartInternet Saver and SmartInternet Promo offers are eligible to purchase or subscribe to the following Internet bundles:

• All Networks Internet Bundles-Once-Off/Recurring can only be used to access data on Telkom Mobile and MTN’s Networks

  • All Networks Internet Bundle 25MB @ R15

  • All Networks Internet Bundle 50 MB @ R20

  • All Networks Internet Bundle 100 MB @ R30

  • All Networks Internet Bundle 250 MB @ R50

  • All Networks Internet Bundle 500 MB @ R95

  • All Networks Internet Bundle 1 GB @ R180

  • All Networks Internet Bundle 2 GB @R349

  • All Networks Internet Bundle 5 GB @ R819

• Telkom Mobile Internet Bundles-Once-Off/Recurring can only be used to access data only on Telkom Mobile’s Network

  • Telkom Mobile-net Internet Bundle 250 MB @ R38

  • Telkom Mobile-net Internet Bundle 500 MB @ R69

  • Telkom Mobile-net Internet Bundle 1 GB @ R129

  • Telkom Mobile-net Internet Bundle 2 GB @ R249

  • Telkom Mobile Internet Bundle 5 GB @ R569

  • Telkom Mobile-net Internet Bundle 10 GB @ R999

  • 60GB+60GB Internet Bundle @ R1800

  • 2GB+1GB Internet Bundle @ R149

Prices are valid at date of print. E&OE.