Mobile Plans
- Inclusive All-network minutes.
- Unlimited Telkom Mobile to Telkom Mobile calls (for the first 12 months)
- Unlimited Wi-Fi access with a 10GB fair usage policy
- Inclusive All-network Data
BlackBerry
Q10
Telkom Mobile
SIM Only
BlackBerry
Curve 9320
BlackBerry
Bold 9790
BlackBerry
Curve 9320
BlackBerry
Curve 9360
BlackBerry
Bold 9790
Motorola
Motoluxe
Motorola
RAZR MAXX
Nokia
Asha 300
Nokia
Asha 302
Nokia
Asha 303
Nokia
Asha 306
Nokia
Asha 311
Nokia
Lumia 610
Nokia
Lumia 710
Nokia
Lumia 800
Nokia
Lumia 820
Samsung
Pocket
Samsung
Galaxy Y
Samsung
Galaxy Nexus
Samsung
Galaxy Ace Plus
Samsung
Galaxy Note II N7100
Apple
iPhone 5 16GB
Apple
iPhone 5 32GB
Apple
iPhone 5 64GB
Samsung
Galaxy SIII mini
Samsung
Galaxy SIII
Samsung
Galaxy S4
SmartPlan 50
R0 Pay In Fee
R399 Subscription
BlackBerry
Q10
Samsung
Galaxy S4
Samsung
Galaxy SIII mini
BlackBerry
Z10
BlackBerry
Curve 9320
BlackBerry
Curve 9360
BlackBerry
Bold 9790
BlackBerry
Bold 9900
BlackBerry
Curve 9320
BlackBerry
Curve 9360
BlackBerry
Bold 9790
BlackBerry
Bold 9900
Motorola
Motoluxe
Motorola
RAZR MAXX
Nokia
Asha 300
Nokia
Asha 302
Nokia
Asha 303
Nokia
Asha 306
Nokia
Asha 311
Nokia
Lumia 610
Nokia
Lumia 710
Nokia
Lumia 800
Nokia
Lumia 820
Nokia
Lumia 920
Samsung
Galaxy SIII
Samsung
Pocket
Samsung
Galaxy Y
Samsung
Galaxy Nexus
Samsung
Galaxy Ace Plus
Samsung
Galaxy Note II N7100
Telkom Mobile
SIM Only
Apple
iPhone 5 16GB
Apple
iPhone 5 32GB
Apple
iPhone 5 64GB
BlackBerry
Z10
SmartPlan 100
R0 Pay In Fee
R449 Subscription
Samsung
Galaxy Note II N7100
BlackBerry
Curve 9320
BlackBerry
Curve 9360
BlackBerry
Bold 9790
BlackBerry
Bold 9900
BlackBerry
Curve 9320
BlackBerry
Curve 9360
BlackBerry
Bold 9790
BlackBerry
Bold 9900
BlackBerry
Z10
Motorola
Motoluxe
Nokia
Asha 302
Nokia
Asha 303
Nokia
Asha 306
Nokia
Asha 311
Nokia
Lumia 610
Nokia
Lumia 710
Nokia
Lumia 800
Nokia
Lumia 820
Nokia
Lumia 920
Samsung
Galaxy SIII
Samsung
Pocket
Samsung
Galaxy Y
Samsung
Galaxy Nexus
Samsung
Galaxy Ace Plus
Samsung
Galaxy SIII mini
Telkom Mobile
SIM Only
Apple
iPhone 5 16GB
Apple
iPhone 5 32GB
Apple
iPhone 5 64GB
SmartPlan 150
R0 Pay In Fee
R458 Subscription
Please note that errors and omissions are excluded
General
The information contained below is relevant to all Postpaid Voice Offerings. The information contained herein is accurate at the time of publishing, and may change without prior notice. To view an updated version of the Offerings schedule please visit www.8ta.com for more information.
Agreement Validity
Based on the offering chosen by the subscriber, the subscriber shall enter into either a fixed term agreement of 24 months or into a month to month agreement. Where a fixed term agreement is chosen the agreement shall remain valid for the period specified where after the agreement transitions into a month to month agreement.
Carry Over Of Unused Bundle Allocations
Carry over will be permitted for unused voice bundle allocation associated with the subscription. Carry over shall permit the subscriber to accumulate a maximum of 6 months worth of unused voice bundle allocation before the First In First Out rule is applied towards forfeiting the unused bundle allocation. Carry over shall not be applicable to inclusive, recurring and ad-hoc bundles such as Data or Messaging and the associated rules for the recurring bundles shall apply. Carry over shall not be applicable to bonus allocations of Data or Messaging. Carry over shall not be applicable to ad-hoc bundles as purchased from time to time.
Renewals
The subscriber shall be eligible to renew the subscription 2 months prior to the contract expiry. The subscriber may, at the time of requesting the renewal convert or migrate the service to a different service or package, should the subscriber wish to do so. Upon concluding the renewal, the subscriber shall enter into a new fixed term agreement as per the chosen period specified for the new agreement.
Billing
Subscriptions are billed in advance, on the date as indicated by the subscriber in the Subscriber Agreement Application form. Usage outside of the bundle allocation(s) (also called out of bundle usage) shall be billed in arrears at the rates associated to the relevant tariff plan. Usage of Voice or Video calling is billed for using the per-minute or per-second billing principal. The services rendered to the subscriber up and until the issue of the first bill shall be pro-rated according to the rates of the chosen offering. Bundle allocation(s) shall become effective on every first (1st) day of the calendar month and shall be valid until the last day of the calendar month. Unused bundle allocations at the end of the last day of the month, shall be subject to the rules stipulated under Carry Over of unused bundle allocations.
Migrations
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Upward Migrations
An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher subscription than the existing package, during the fixed term portion of the agreement. The subscriber may upward migrate without any penalties at any time during the fixed term agreement. The subscribers shall retain accumulated bundle allocations when doing an upward migration. The subscriber shall continue with the existing agreement, and shall not be considered to have entered into a new agreement based on the migration request. Upward migrations are limited to one instance per calendar month only.
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Downward Migrations
A downward migration refers to the scenario when the subscriber wishes to move to a package of a lower subscription than the existing package, during the fixed term portion of the agreement. The Subscriber will be liable to pay a migration fee for a downward migration, which will be determined at the time of requesting the migration. The Subscriber shall forfeit accumulated bundle allocations when doing a downward migration. Telkom Mobile shall, as a downward migration fee, recover the difference in handset subsidy between the original and the newly selected packages as well as a R400 incl. VAT administration fee. The subscriber shall continue with the existing agreement, and shall not be considered to have entered into a new agreement based on the migration request.
Early Terminations
Early terminations refer to scenarios where the subscriber wishes to terminate the agreement prior to the agreement expiry, The subscriber shall be liable to pay an early termination fee, The early termination fee will be calculated at the time of requesting the early termination. Telkom Mobile shall, as an early termination fee, recover the subscription rates for the remainder of the agreement period as well as a R800 incl. VAT administration fee.
Service Conversions
This refers to scenarios where a subscriber wishes to change from: The postpaid account to either a hybrid account or a prepaid option. Early termination shall be applicable, but the subscriber shall be permitted to retain the originally assigned mobile number as allocated to, or ported over by Telkom Mobile.
Value Added Services
Postpaid subscribers shall be offered a range of non-billable and billable Value Added Services as part of the postpaid voice offering.
-
Non-billable Value Added Services
Non billable Valued Added Services refer to services offered for use by the subscriber at no additional charge. In certain instances i.e. the services marked with *, activation of the service and subsequent usage may attract charges:
- Airtime Transfer*
- Call Barring
- Call Forward*
- Call Hold
- Call Waiting
- Conference Call*
- E-mail*
- Call Me service
- Voicemail*
-
Billable Value Added Services
Billable Value Added Services refer to services which the subscriber could choose to add to the package to enhance the service experience. These value added services are billed for in advance together with the monthly subscription or on an ad-hoc basis (where applicable).
- Caller Line Identification Presentation / Restriction (CLIP/CLIR)*
- Data bundles (ad-hoc and recurring)
- International Calling
- International Roaming
- Itemized Billing
- Messaging bundles (ad-hoc and recurring)
What is a contract?
It is a Postpaid service for which a customer is required to sign-up a legal binding agreement with 8ta for the duration of the contract period. This agreement is usually in the form of a printed application form which contains the terms and conditions and the contract details.
What are the benefits of having a contract?
The benefits of subscribing to a contract are as follows:
- Option to choose a device /handset
- Inclusive minutes
- Inclusive data
- Inclusive SMS
- Rates are competitively priced
- Ability to set your own spent limit
How and where do I apply for a contract?
There are various options such as visiting any of the 8ta dealers, visiting 8ta website, calling our call center. You might be requested to complete an application form depending on the sales channel requirements.
How will I know if I qualify for a contract?
When applying for a contract 8ta will conduct a credit scoring/vetting as required by law to verify your credit rating. You will be advised of the outcome of your application.
What documentation to bring or submit for application of a contract?
We will need to make copies of RSA ID/Passport, 3 months recent bank statement, proof of residence and proof of income. These documents will be used for credit vetting, RICA and billing details.
Which contract will be suitable for my needs?
Telkom Mobile has various postpaid contracts billed either as per-minute or per-second billing. Based on these contracts you can customize and choose the option best suits your need.
If I take out a contract what services will I be paying for?
The typical contract monthly bill will consist of:
- Monthly subscription which allows you to make use of inclusive minutes, inclusive data and inclusive SMS
- Usage charges which incurred from making out of bundled calls, SMS, data.
- Recurring VAS such as itemized billing, CLIP etc.
You first billing will consist of a once-off SIM and connection fee.
How long will the contract be?
The customer has an option to choose a contract of 24 months or Month-to Month duration.
Can I choose my own handset?
Contract plans offers various handset make and models as part of the deal, However you are allowed to make your own choice. This will be subjected to stock availability and pay-in where applicable.
How do I pay for the contract?
You monthly bill will be deducted on your back account via debit order, either on the 15th, 20th, 25th or last day of the month.
Can I set a spend limit to prevent bill shock?
Yes, you are allowed to set your own set limit provided that it is not greater than the allowed credit vetting amount.
I am allowed to cancel the contract if no longer require it?
Yes, you are allowed to cancel a contract at any time. Please refer to the contract Terms and Conditions as penalty charges may apply.
I am allowed to migrate to another contract plan?
Yes, you are allowed to do upwards or downwards migration on your contract at any time. Please refer to migration Terms and Conditions as penalty charges may apply.
Can I add additional services on my contract apart from just making and receiving calls?
Yes, you can. These services are referred to as Value Added Services (VAS) of which some may be chargeable or non-chargeable. Please refer to VAS Services or contact the Customer Care on (081) 180
If I experience a problem such as not been able to make a call who do I contact?
8ta has 24/7; 365 days a year Customer Care contact center managed by highly qualified personnel who are trained to assist with any queries. They can be contacted on (081) 180 or via 8ta website.
You may also visit any of the Telkom Direct Stores, 8ta Stores and participating dealers.
Can I use my contract number whilst travelling overseas?
Yes, you are allowed to make use of your contract number whilst you are traveling overseas. For this feature to work, you will need to apply for International Roaming Services. Please note that certain charges will be levied and usage charges will differ from the normal national charges. Please refer to International Roaming Services or contact the Customer Care on (081) 180
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